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Are telehealth visits recorded8/14/2023 Remote patient monitoring uses technology to deliver acute, chronic health management, and high-risk patient management. The store-and-forward approach uses training presentations or videos, digital images (X-rays, photos), patient videos, and the transmission of recorded health history asynchronously. Telehealth is widely used for many purposes such as live videoconferencing virtual visits, case collaboration, training, and distance learning synchronously. For these reasons, it is important to identify challenges and issues for privacy and security related to telehealth visits during and after the post-COVID-19 pandemic in order to apply the appropriate solutions. Ultimately, patients should have the ability to control, access, and manage their personal and health information. Patients’ information, both clinical and administrative, should be protected from breaches and cyberattacks. Ensuring privacy and security builds trust between providers and patients, which opens the door for patients to make the decision to share personal and health information without concerns. There is more to it than being HIPAA compliant. Protecting patient privacy and security is necessary and should be a top priority in the telehealth environment. Millwood stated that “For telehealth to succeed, privacy and security risks must be identified and addressed.” 2 1 However, privacy and security in telehealth practices have been identified as major concerns and challenges for the development of successful telehealth services. This was a 2,700 percent increase compared to the same period in 2019. According to CMS Reports in 2021, 68 million telehealth services were delivered from March to October 2020. Telehealth, using electronic information and telecommunication technologies to provide care for patient visits, has rapidly grown and plays an important role as a valuable resource during and after the post-COVID-19 pandemic.
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